Refund and Return Policy

Refund and Return Policy – NCT Global LLC

At NCT Global LLC, we want you to love every piece of men’s and women’s fashion you purchase from nctglobal.shop. We understand that sometimes things don’t work out as planned, so we’ve created a straightforward Refund and Return Policy to ensure your shopping experience is worry-free. Here’s everything you need to know:

Our Commitment to You

We strive to deliver high-quality clothing that meets your expectations. If for any reason you’re not completely satisfied with your order, we’re here to make it right.

Return Eligibility

You may return or exchange an item if it meets the following conditions:

  • The item is unused, unworn, and in its original condition (including tags and packaging).
  • The return request is made within 14 days of receiving your order.
  • A proof of purchase (e.g., order confirmation or receipt) is provided.

Note: Items marked as “final sale” or purchased during special promotions may not be eligible for return. Please check the product description before ordering.

How to Return an Item

  1. Contact Us: Reach out to us at nguyencaotruong0405@gmail.com or call +84 395 346 612 within 14 days of delivery to initiate your return. Please include your order number and a brief reason for the return.
  2. Get Return Instructions: We’ll provide you with the return shipping address and any additional details.
  3. Ship It Back: Package the item securely and send it back to us using a trackable shipping method. (Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.)
  4. Confirmation: Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your request.

Refunds

  • If approved, your refund will be processed within 7-10 business days of receiving the returned item.
  • Refunds will be issued to the original payment method used during purchase.
  • Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or wrong item).

Exchanges

  • Want a different size, color, or style? Let us know when you contact us, and we’ll do our best to accommodate your exchange, subject to availability.
  • If the new item costs more, we’ll ask you to cover the difference. If it costs less, we’ll refund the difference.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at nguyencaotruong0405@gmail.com with photos of the issue. We’ll arrange a replacement or full refund—including return shipping costs—at no extra charge to you.

Questions?

We’re here to help! If you have any concerns about our Refund and Return Policy, don’t hesitate to reach out:

At NCT Global LLC, your satisfaction is our priority. Shop with confidence and let us take care of the rest!